Shipping Can Go Very Wrong
We do everything we can to ensure your plants and products arrive safely, but shipping isn’t always predictable. FGMN Shipping Protection gives you peace of mind, covering your order in case of damage, loss, or unexpected shipping issues.
What’s Covered with the FGMN Protection Plan?
- Dead Plants: If your plant arrives completely dead, we’ll replace it. (Note: Leaf damage is not covered.)
- Lost Packages: If your package is marked as lost by the carrier or delivered to the wrong house and cannot be recovered, we’ll send a replacement.
- Stolen Packages: If your package is marked as delivered but goes missing, we’ll help you sort it out.
- Delayed Shipments: If your package is delayed more than 10 days beyond delivery window, we’ll assist in resolving the issue.
- Carrier Mishandling: If your package is severely damaged due to rough handling by the carrier, we’ll ensure you receive a proper resolution.
What is Covered without the FGMN Protection Plan?
- Dead Plants: If a plant arrives completely dead, a replacement is not guaranteed.
- Lost Packages: Packages lost in transit or delivered to the wrong address without recovery may be covered if the carrier approves replacement.
- Stolen Packages: If a package is marked as delivered but goes missing (e.g., due to theft), only the limited coverage provided by the carrier service applies.
- Delayed Shipments: Shipping delays exceeding 10 days are not covered beyond the limited protection offered by the carrier.
- Carrier Mishandling: Severe damage caused by rough handling during transit is not covered.
Our Promise To You: No Hassle
We hate to make this about us, but give us a minute to indulge—we pride ourselves on this program being no hassle. You don't have time for it, and we don't want it either. With FGMN Shipping Protection selected, we’ll get you situated and then go work with the shipping companies for restitution (which can take up to 60 days to return). We only require photos so that we can process your replacement or refund immediately—then we'll handle the claims process with the carrier ourselves. You won’t have to wait on their decision; we’ll take care of you first and fight it out with them later.)
Frequently Asked Questions
How do I add FGMN Shipping Protection to my order?
At checkout, simply select the shipping protection option before finalizing your purchase. The small fee ensures your order is covered in case of shipping issues.
What is considered leaf damage, and is it covered?
Leaf damage includes minor cosmetic imperfections such as slight browning, small tears, or natural wear during transit. These are common in live plant shipping and do not impact the plant's health. Because of this, minor leaf damage is not covered under FGMN Shipping Protection. However, if your plant arrives dead or with severe structural damage, please contact us with photos, and we’ll assist you.
What is considered a dead plant, and how do I know if mine qualifies?
A plant is considered dead if it arrives with no viable, living tissue—meaning it is entirely brown, mushy, or dried out beyond recovery. If you suspect your plant is dead, gently check the stem and roots for any signs of life. If there is no firmness in the stem, no green under the bark when scratched, or no healthy roots remaining, your plant may qualify for a replacement. Please take clear photos of the entire plant, including the roots if possible, and contact us for further evaluation.
Why should I choose FGMN Shipping Protection for plant supplies and predatory mites?
While we already offer a live insect guarantee, FGMN Shipping Protection provides additional coverage for plant supplies, such as fertilizers, pots, and growing equipment, in case of damage, loss, or mishandling during transit.
For beneficial insects, this protection ensures that if your order is lost or mishandled before arrival, we will replace it immediately without requiring you to wait for carrier claims to process. This added security helps ensure you receive your order in the best possible condition without extra hassle.
What should I do if my package is lost?
If your tracking information shows that your package is lost, contact us with your order details. We’ll verify the status and send a replacement if necessary.
What if my package is marked as delivered, but I haven’t received it?
If your tracking shows ‘delivered’ but the package is missing, first check with neighbors or your local carrier. If it’s still missing, contact us so we can assist in resolving the issue.
What if my package is delayed?
If your order is significantly delayed beyond the expected delivery window—defined as more than 10 days past the carrier's estimated delivery date—let us know. We’ll work with the carrier to resolve the issue and ensure you receive your order as soon as possible. Delays of only a few days due to normal transit conditions do not qualify for coverage.
What if I receive the wrong item or an item is missing?
We'd like to believe this would never happen. But if it ever does, contact us and we will correct the issue at no additional cost, regardless of whether you purchased FGMN Shipping Protection.
How quickly will my claim be resolved?
Same day if we can.