Shipping Policy

Free Winter Shipping Protection Program
If your order’s headed through areas dipping below 45°F, we’ll automatically tuck in a 96-hour heat pack—on us. We track the forecast along your shipping route and may delay dispatch if temps are too extreme. We’d rather your plant arrive late than not arrive at all. While we do our best to protect plants in transit, we’re not liable for damage caused by prolonged exposure to extreme temperatures.

Live Delivery Guarantee
We guarantee your plant or predatory mites will arrive alive on the first delivery attempt. If they don’t, we’ll make it right—just reach out within 24 hours of delivery.

To qualify for a replacement or refund:

  • You must email us within 24 hours of delivery.

  • Someone must be available to receive the package promptly.

  • The guarantee only applies to the first delivery attempt.

  • We cannot replace or refund orders left outside, in mailboxes, or on trucks for extended periods.

We pack with care and insulate when needed, but even the best packing can't prevent damage if a package is left out too long. Open your shipment right away and contact us if there’s an issue—we’re here to help.

Shipping Details – U.S. & Canada
We ship within 5–10 business days, depending on your delivery speed. Canadian orders ship about every 3–4 weeks. We do our best to avoid weekend layovers so your plant doesn’t get stuck somewhere lonely.

Most plants ship potted; larger ones may go bare root to make it safely. Each plant is wrapped in polyfil or newspaper, then bundled and secured. Extreme temps? We’ll insulate with bubble wrap for the trip.

Please make sure someone is available to receive the package promptly. Plants left outside, in mailboxes, or on trucks can suffer—even with protection. Our live delivery guarantee only applies to the first delivery attempt.

Important Address Note
We do not ship to PO Boxes. Please provide a valid street address. Refunds and our live delivery guarantee will not be honored if you give us an address USPS, UPS, or FedEx cannot deliver to. We are not responsible for orders delayed, lost, or damaged due to incorrect or incomplete addresses.

We also do not offer refunds or replacements for packages that are forwarded or rerouted through third-party services.

International Orders
Yes, we ship internationally—but only selectively. Reach out and let’s talk about it.