Shipping Policy

Shipping Coverage & Geographic Scope

Our standard shipping policies, protections, and guarantees apply to the 48 contiguous United States.

We do ship to Hawaii, Alaska, and Puerto Rico, but because transit times and conditions can be unpredictable, these orders ship at the customer’s liability. Unfortunately, we’re unable to guarantee delivery condition, timing, or temperature exposure for these locations.

Free Winter Shipping Protection Program

(48 Contiguous States Only)

When your order travels through areas forecasted to drop below 45°F, we automatically include a 96-hour heat pack at no additional cost. We closely monitor weather conditions along the entire shipping route and may delay shipment if conditions are unsafe. We know waiting can be frustrating, but protecting your plant or beneficials always comes first.

While we take every reasonable precaution, we can’t assume liability for damage caused by prolonged exposure to extreme temperatures or carrier delays beyond our control.

Live Delivery Guarantee

(48 Contiguous States Only)

We guarantee that your plant or predatory mites will arrive alive on the first delivery attempt.

If they don’t, we genuinely want to help and will make it right, provided the conditions below are met.

To qualify for a replacement or refund:

  • Please email us within 24 hours of delivery

  • Someone must be available to receive the package promptly

  • The guarantee applies only to the first delivery attempt

  • Packages left outside, in mailboxes, or on delivery vehicles for extended periods aren’t covered

We pack with care and insulate when needed, but even the best packing can’t protect a living shipment if it sits unattended. Please open your package as soon as it arrives and reach out if something doesn’t look right—we’re here to support you.

Shipping Damage & Insurance

We know how disappointing it can be to receive a damaged shipment.

While we’re not able to replace or refund items damaged during transit, all UPS and FedEx shipments are sent insured. If damage occurs, we’re happy to help guide you through the carrier’s insurance claim process.

To file a claim, the carrier requires confirmation and documentation from the recipient, including:

  • Clear photos of the damaged item

  • Photos of the internal packing materials

  • Photos of the outer box and shipping label

We understand this takes extra time, but it’s required by the carrier in order for the claim to be reviewed.

Shipping Details – U.S. Only

Orders typically ship within 5–10 business days, depending on your selected delivery speed. We do our best to plan shipments to avoid weekend layovers so your plants aren’t sitting in transit longer than necessary.

Most plants ship potted; larger plants may ship bare root when that’s the safest option. Each plant is carefully wrapped in polyfill or paper, bundled, and secured. During extreme temperatures, we add insulation such as bubble wrap for additional protection.

Please make sure someone is available to receive the package promptly. Our live delivery guarantee applies only to the first delivery attempt.

Important Address Policy

We’re unable to ship to PO Boxes, so please provide a valid street address at checkout.

If an address is incorrect, incomplete, or not serviceable by USPS, UPS, or FedEx, we’re unable to honor refunds or our live delivery guarantee. We also can’t replace or refund orders that are delayed, lost, or damaged due to address errors.

Packages forwarded or rerouted through third-party services are not eligible for refunds or replacements.