Support
How can we help
It has been a while and I am not seeing results
A few questions about your setup and what you are seeing. No deadline on these.
Something else
info@fgmnnursery.com
Still on its way? Tracking and delivery status live on your tracking page.
Step 1 of 3
Find your order
The guarantee covers arrival — condition, count, and viability, for 24 hours after delivery.
On your confirmation email, after the #
Order
Delivered . The guarantee covers condition on arrival, which is not something either of us can assess this far out.
Step 2 of 3
What arrived
Which item
One report per item.
What happened
Step 3 of 3
Photos
Photos determine the outcome, so the more the claim shows, the faster it moves.
- The shipping box, outside
- The contents as they sat when you opened it
- The item itself — bottle, sachet, or tube
What happens next
- Reports are reviewed against the photos submitted.
- Approved reports are resolved with store credit or a replacement.
- Missing items are re-shipped.
- One report per item per order.
- You'll hear back within 2 business days.
Report
Received
A confirmation is on its way to . Karen reviews these personally and will write back within 2 business days.
Read up on what to expect while you wait