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Ask us

A few questions first. The answers cut out several rounds of back and forth, and they let us give you something specific instead of general.

Start here

The only two we actually need. Everything below is optional — it just means fewer questions coming back at you.

Photos

Optional, but a photo of the damage usually settles the question faster than a description. Leaf undersides and new growth are the useful angles.

The pest and what you released

What are you dealing with
How bad is it

Release rates are judged against the pressure they are up against, so this decides whether the count you bought was ever going to be enough.

If it was not from us, say so here.

Your setup

Where are they kept
How many plants are affected
Conditions where they are

Rough is fine. Humidity in particular decides which predators can establish at all, so a guess beats leaving it blank.

Timing and handling

When did you release them
How did you use it

Splitting one order across several weeks is the single most common reason a release fails. Each application ends up below the rate needed to establish, and what is left over keeps ageing in the meantime.

How long between arrival and use

Nematodes and predatory mites are alive in the container and have a short shelf life even refrigerated. Storage buys days, not weeks.

Anything sprayed on these plants

Before or after release. Residue is the most common reason a release underperforms, so this one matters more than it looks.

So we can find your order

On your confirmation email, after the #. This lets us see exactly what shipped and when, which saves a round of questions.